Frequently Asked Questions
Curation & Product Selection
How does PawChalet choose which products to feature?
We curate products based on quality, design, functionality, and relevance to everyday life with dogs. We prioritize thoughtful craftsmanship, responsible materials, and brands that design with intention.
Do you feature every product from a brand you work with?
No. We select individual products rather than full catalogs. Our goal is curation, not completeness.
Do you test the products yourselves?
Our selections are informed by research, brand reputation, product design, and real-world use cases. While we don’t test every product hands-on, we evaluate brands carefully before featuring them.
Why don’t you offer a wider range of products?
PawChalet is intentionally selective. We believe fewer, better choices lead to a more considered experience—for both dogs and their humans.
Affiliate Relationships & Transparency
Does PawChalet earn money from the products featured?
Some of the links on PawChalet are affiliate links. If you choose to purchase through one of these links, we may earn a commission at no additional cost to you.
Do affiliate partnerships influence what you feature?
No. Affiliate relationships never determine our selections. Products are chosen based on our editorial standards, not commission rates.
Does PawChalet sell products directly?
No. PawChalet does not sell or ship products. All purchases are completed on the brand’s own website, under their terms and policies.
Why use affiliate links at all?
Affiliate partnerships allow PawChalet to operate independently while maintaining a curated, editorial approach—without relying on intrusive advertising or paid placements.
Shipping & Delivery
Who handles shipping for products featured on PawChalet?
Shipping is handled entirely by the brand you purchase from. PawChalet does not manage inventory, fulfillment, or delivery.
How long will my order take to arrive?
Shipping times vary by brand, location, and product availability. Please refer to the brand’s website for accurate delivery information.
Do brands ship internationally?
Some brands ship internationally, while others may be limited to specific regions. Always check the brand’s shipping policy before purchasing.
Can PawChalet help with shipping issues?
Because purchases are made directly with the brand, any shipping questions or concerns should be directed to their customer support team.
Returns, Exchanges & Support
Can I return a product purchased through PawChalet?
Returns and exchanges are handled by the brand you purchased from, according to their return policy.
Where can I find return information?
Return policies are available on the brand’s website. We recommend reviewing them before completing your purchase.
Can PawChalet assist with refunds or exchanges?
PawChalet is not able to process refunds or exchanges. For assistance, please contact the brand directly.
What if I receive a damaged or incorrect item?
If there’s an issue with your order, reach out to the brand’s customer support as soon as possible so they can resolve it.
Accounts, Pricing & Availability
Do prices on PawChalet match the brand’s website?
Yes. Prices are set by the brand and may change at their discretion. PawChalet does not control pricing.
Do you offer discounts or promo codes?
Occasionally, brands may offer promotions. When available, these will be clearly noted, but PawChalet does not operate as a coupon site.
Are all products always available?
Availability depends on the brand’s inventory. Some products may sell out or be discontinued over time.
Why do some products link to external websites?
All purchases are completed on the brand’s own website to ensure accurate information, secure checkout, and direct customer support.
About PawChalet
Who is PawChalet for?
PawChalet is for modern pet parents who value thoughtful design, quality, and a more considered approach to life with dogs.
Is PawChalet a blog, a store, or a marketplace?
PawChalet is a curated editorial platform. We guide discovery and connect readers with brands we trust.
Do you accept brand submissions or partnerships?
We occasionally review brand submissions, but we are selective. Alignment with our philosophy is essential.
How can I contact PawChalet?
You can reach us through the Contact page. We’re always happy to hear from readers and brands alike.
